| Question: | I get an error: Unable to get platform and os for server on install. |
| Answer: | This happens a lot with the psoft package system. Usually the cause is that the control panel can't connect to one of your servers. View your /var/log/hsphere/hsphere.log for more specific errors. |
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| Question: | When running one of psofts java tools, I get errors about your custom addons that it can't be found. |
| Answer: | This is a bug with the psoft system. You can manually fix the issue by adding our jar files to the classpath.
Open ~cpanel/.bash_profile
CLASSPATH=/hsphere/local/home/cpanel/hsphere/WEB-INF/lib/CUSTOMPACKAGE.jar:"/hsphere/local/ho me/cpanel/shiva";
This has been fixed in Hsphere 2.4.3 |
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| Question: | How does my customer view the messages I wrote? |
| Answer: | Their will be an icon in their control panel that says "Message Center" they should click on that to see the messages. |
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